AI Voice Call Agent - Inbound & Outbound Automation

Developed state-of-the-art inbound and outbound AI voice call agents for variety of customers including restaurants, realtors, pharma, and miscellaneous complaint dial systems. Integrated with custom required CRM and software solutions, delivering natural conversational experiences powered by Retell AI.

Built scalable voice automation infrastructure handling thousands of daily calls across multiple industries. The system processes restaurant reservations, realtor inquiries, pharmaceutical information requests, and complaint management with human-like conversation quality. Achieved 85%+ call completion rates and reduced operational costs by automating routine customer interactions.

Technical implementation leveraged FastAPI for high-performance API endpoints, Python for natural language processing integration, and custom webhook systems for seamless CRM connectivity. The architecture supports real-time call routing, sentiment analysis, and intelligent fallback mechanisms, ensuring reliable service delivery even during peak traffic periods.